Q:
Explain how IntelliCart utility works?

A:
To participate, simply add the provided html tags into your web site containing any amount of product listings. When customers press the "add to shopping cart" button the product information is tracked by IntelliCart. When the order is finalized, all information is submited via a secure sockett layer with up to 128-bit encryption, depending on your browser. An e-mail message is sent to you indicating the transaction. When using IntelliCart with your real-time processing account, money for the product is automatically approved and collected in your account.     Top

Q:
IntelliCart offers a "secure server" for credit card security. What does that mean?

A:
IntelliCart is on a secured server using standard Internet SSL protocol to encrypt information. Encryption is the process of coding your message before it leaves your computer. To decode the message, the computer that receives your coded message must have the correct compatible software in order for decoding to take place.

All transactions conducted through IntelliCart are secured and authenticated. Our server hosting the shopping cart utility encodes all product and sales requests and notifies the owner of the transaction. The owner must access a secured document before reading the order information — no credit card data or other personal items are transmitted insecurely in the process. Further, if you are using your real-time processing account no credit card information is passed to you; all orders are authorized in real-time before an order is allowed to be completed.

The system is actually safer than giving a credit card number over the telephone, giving it to a food server, or even using it at the gas station. Yet we do all these things and never question this procedure. The system that IntelliCart uses is as safe as the automatic teller machines we are accustomed to using.     Top

Q:
Do I need a merchant account to accept credit cards?

A:
Yes. IntelliCart does not process your orders though — this requires your own merchant account provider. To accept transactions in real-time, you must obtain a real-time processor in which your Merchant Account Provider can provide for you. Please note, you can take fax and phone orders without a merchant account.     Top

Q:
Can I process product orders in real-time?

A:
Yes. We offer this option through a list of many real-time gateway Processors. You can obtain a Real-time Gateway Processor through your Merchant Account Provider.     Top

Q:
Am I charged a "per transaction" fee?

A:
Absolutely not. You are not punished for being successful when using IntelliCart. Your monthly service fee covers all related expenses. However, your merchant account provider or Payment Gateway Processors may incur transaction fees.     Top

Q:
My Internet Service Provider does not allow CGI programs to be used on my web site, can I still use IntelliCart?

A:
Yes. All CGI commands are executed on our server. All you need are self-supplied, standard html pages.     Top

Q:
May I try IntelliCart before purchasing?

A:
Yes. We offer IntelliCart for two weeks as a full-functioning "demo". During the demo period, you may submit payment at any time to permanenately activate your account. If payment is not received, the account will be suspended along with permissions to use the program.     Top

Q:
What do the orders I receive through IntelliCart look like?

A:
Each order is neatly formated, ready for you to print and file or ship with the package. You can see an example at a sample order

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Q:
Can I have my logo on IntelliCart Order Form?

A:
Yes. There is a logo option in the Shopping Cart Settings configuration area of your account.     Top

Q:
I must charge sales tax in my "home" state. How do I do that?

A:
In the "Sales Tax" section of the Shopping Cart Settings configuration area, enter your state in the first box, and the tax rate in the second box. If any product is tax exempt, simply indicate this characteristic in the "exempt" field of the product listing.     Top

Q:
Some of my products are tax exempt. How can I exclude them from sales tax calculations?

A:
In the product "exempt" field, add the code: tax:0     Top

Q:
Does this software require a data base for the products?

A:
No. The utility does not require a database. You are posting the information that IntelliCart needs with your forms and input tags.     Top

Q:
Can you do an inventory control within IntelliCart? ie. as products are bought there is a countdown so it would not accept any more orders once they are gone.

A:
Yes, IntelliCart can maintain a database for inventory control. We will send out notification when you are running low.

Q:
Is it possible to do auction function within the IntelliCart, where different bids come in prior to billing the cards?

A:
Currently an auction function is not available with IntelliCart. We will consider adding this functionality to the next release of IntelliCart.     Top

Q:
Do the fields in my product listing have to be in the same order as those in the "Add To Cart" html?

A:
Yes. An explanation can be found within How To Set-up Your Shopping Cart and at "Add To Cart" Codes explanation.     Top

Q:
The documentation on your web site states that sizes, colors, etc. are supported but I did not see any examples of this. Are there any available?